Terms of service & Privacy Policy

Introduction

At Twelve Sparks, your privacy and the security of your personal information are of utmost importance to us. We are committed to maintaining the trust and confidence of our customers by ensuring that your data is handled with the highest level of care and integrity. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data.

  1. Information We Collect: We collect personal information that you provide directly to us when you use our services, including but not limited to:
    • Contact Information: Name, email address, phone number, and mailing address.
    • Account Information: Username, password, and other authentication details.
    • Payment Information: Credit card details, billing address, and other payment-related information.
    • Survey Responses: Preferences, interests, and other details provided through surveys or questionnaires.
    • Usage Data: Information about your interactions with our website and services, including IP address, browser type, and browsing history.
  2. How We Use Your Information: We use the personal information we collect for the following purposes:
    • Personalization: To customize and personalize your experience with our products and services based on your preferences and feedback.
    • Service Delivery: To process and fulfill your orders, manage your account, and provide customer support.
    • Communication: To send you updates, newsletters, promotional materials, and other information related to our services. You can opt-out of these communications at any time.
    • Improvement: To analyze usage data and feedback to improve our products, services, and overall customer experience.
    • Security: To protect against and prevent fraud, unauthorized transactions, claims, and other liabilities.
  3. Data Sharing and Disclosure: We do not sell, rent, or trade your personal information to third parties. We may share your information with:
    • Service Providers: Trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and customer support services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
  4. Data Security: We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
    • Encryption: We use industry-standard encryption to protect sensitive information transmitted online.
    • Access Controls: Only authorized personnel have access to personal information, and they are required to maintain the confidentiality of this information.
    • Regular Audits: We conduct regular security audits and assessments to ensure the ongoing effectiveness of our security practices.
  5. Data Retention: We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it. You can opt out at any moment, just reach us at [email protected]
  6. Your Rights: You have the following rights regarding your personal information:
    • Access: You have the right to request access to the personal information we hold about you.
    • Correction: You have the right to request corrections to any inaccurate or incomplete personal information.
    • Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions.
    • Restriction: You have the right to request the restriction of processing your personal information under certain circumstances.
    • Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
    • Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
  7. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings.

Privacy is one of our key foundational tenets so please let us know if you have any further questions 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Your trust is our priority. We are committed to protecting your privacy and ensuring the security of your personal information.

By using our services, you agree to the terms of this Privacy Policy. Thank you for choosing Twelve Sparks.